Solutions Architect
Background
The Utility Company was founded in 2006 to provide a higher value to end-users and allow them to consume and utilize technology as required. The Utility Company is the leading central supplier of information technology delivered as a utility service to small and medium businesses. Founder and senior management team have lead the evolution and adoption of managed services by the channel over the past 6 years and our Connected Office suite of services empowers people to operate, communicate and manage their business more effectively
Job Summary
The role will require an individual with organizational skills and strong time management and communication capabilities. The individual will have customer-facing responsibilities and be experienced in the support and delivery of proposed solutions. Further, the candidate will ensure high quality service delivery for day-to-day networking services to the client. Lastly the candidate will be responsible to develop and deliver training on services and products to internal and external parties.
Description of Responsibilities
- Ability to develop and present Statements of Work for projects.
- Understand and communicate solution messaging at both a technical and business level
- Provide industry expertise and guidance to clients & franchisees
- Communicate technical solutions in a business manner
- Develop and present custom demonstrations based on prospective client requirements
- Assist in development of proposals and RFI / RFP responses
- Remain current in industry and technology trends
- Develop and deliver technical training
- Participate in the Product Management process
- Act as an escalation point for other technical staff in problem resolution
Qualifications
- Minimum 5 years’ experience with Microsoft Network Infrastructure (Windows DC, DHCP, DNS, WINS)
- At least 5 years related IT experience primarily with a focus on Development Technologies
- Strong Windows XP, Win7, 2003/2008 knowledge and troubleshooting skills
- Strong knowledge of personal computer networks, equipment and software
- Major network certification such as CCNA or MCSE
- Minimum of 5 years’ experience with sales engineering and operations in a services company
- Must have a proven record of delivering business value from Information Technology at an executive level
- Candidates must have a deep understanding of markets, industries, business, customers, and technology. Work experience should involve a mix of business and technology consulting across the lifecycle of Information Technology
- Methodical and efficient problem analysis and resolution skills.
- Candidate must have professional written and verbal communication skills
- Candidate must be customer-oriented, self-motivated, ambitious and a team player
- Candidate must have a valid Driver’s Licence and a reliable car
Our vision is to transform information technology into what it should be – a Utility.
> Apply today!
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