Why Do SMBs Need IT Automation & Security?

In the past, only Enterprises could afford to invest in tools and processes to automate certain everyday IT activities such as desktop maintenance, patches, upgrades, software licensing cateloguing, new versioning, system updates, etc, etc. All of these are time-consuming processes and are just as time-consuming for today's small- and medium-sized businesses (SMBs). In fact, these tools and processes might be even more necessary for the SMB who may or may not have an internal IT person or team to otherwise perform them all.

Moving to an IT Automation & Security solution benefits your business by:

Utilizing 24x7 Remote Monitoring & Management (RMM) to safeguard your entire network infrastructure. Proactive RMM stops potential issues before they become time-consuming (and expensive) problems.
Integrated reporting for insight into your systems’ health.
Choose AS LITTLE or AS MUCH assistance as you need (i.e. simply have your Network monitored & managed, automate Desktop Maintenance to remove mundane and time-consuming tasks from existing IT staff or go fully Managed, with “ALL YOUR IT for ONE FLAT FEE”).
Consolidating 6-8 stand-alone IT & Security management tools into 1. Moving to a Connected Office solution means you simply subscribe to a service... you don't have to purchase, install and configure multiple tools and then monitor them all and react accordingly.
Management and reporting from a central system (single pane of glass) - similar to the consolidation of tools, with a Connected Office solution you have your management and reporting all neatly laid out from one system.

What type of IT Automation & Security solution is right for me?

The answer depends on your specific needs... It depends on whether or not you have existing automation in place? It depends on your organization's size and if you have internal IT resources currently or not. It also depends on your budget for IT and your approach to spending on technology support and service. For instance:

If you are a smaller organization who has never been exposed to managed services before and aren't used to paying a fixed-fee per user per month for end-user support and maintenance, then a Connected Office ( CO) PC or CO Network solution might make the most sense to you initially.
If you are already comfortable with the benefits of an all-in fixed-fee package then a CO Managed solution will likely make sense to you. In this model, your infrastructures are completely monitored, managed & secured.
If you are a larger organization but either lack internal resources or wish to add IT automation so your existing IT personnel can gain insight into their own infrastructure and concentrate on larger organizational projects, then the Co-managed nature of CO Enterprise will make the most sense... Add AS LITTLE or AS MUCH IT support & service as you require.